1 The Challenge

Digital business models have evolved from the simple e-commerce sites of the nineties to today's complex, distributed, and multi-dimensional frameworks that involve multiple parties in diverse roles, transforming the way we communicate, collaborate, and deliver products and services. As a result, managing and controlling access to services, data, and resources for employees, partners, customers, and devices has become essential. Digital identities are central to this transformation, acting as critical gatekeepers to ensure secure and efficient operations. However, traditional identity and access management (IAM) systems are no longer sufficient to meet these broad and diverse needs. These legacy systems are typically siloed and struggle to cope with the scale and variety of enterprise IT ecosystems, highlighting the need for a new, modern approach.

1.1 Convergence

Organizations often struggle with disparate systems that operate in silos, increasing complexity and risk. Different IAM tools can overlap in some functional areas while leaving gaps in others. As a result, a holistic view of IAM is essential because it requires the integration of multiple functional areas. By prioritizing convergence, organizations can achieve a unified view and maintain comprehensive control over their security posture.