The next talk is easier to manage because we have a slight twist in topics and we are talking about HP Workforce Experience to boost Security and Digital Employee Experience. Therefore, we have Lars, I assume that's right? That's absolutely correct. We will talk later today again in our panel and he will present the actual technical solution that this will look like and I'm really looking forward to that. So this time it's the technical aspect and the platform aspect and this afternoon we will talk about the more philosophical aspects of things. So please welcome Lars Faustmann.
Good morning, good afternoon. My name is Lars Faustmann.
Thank you, Matthias, for the introduction. I'm part of the HP team. You wonder what is HP doing here in security, right?
I mean, everybody knows HP for the things that can fall on your toe and you feel something. I'm here or we are here as an HP team to prove that there is more than just PCs and printers in HP. So thank you very much for spending 20 minutes with me today about what we call Workforce Experience.
For us, if we think about a way to work, we want to work happier and live happier. So we just heard it from Emily and in my responsibility for digital services in Central and Eastern Europe, I'm sharing a little bit an idea how we not just look at security and isolate it, but from a more broader perspective, obviously, as a hardware company, we are coming from an endpoint perspective, talking about a way how we can increase not just the security level but also what we call employee experience, because at the end, both things go hand-in-hand.
And with that, I want to give you a 30-second video of what the Workforce Experience is about. And then we are going a bit deeper in the next minutes. From tens of millions of devices around the world, whether it's a PC or a printer or poly collaboration gear, and it allows IT managers to identify problems before they arise and to proactively fix them with AI. It's also amazing because it provides insight into workspaces and how they're being used and allows them to optimize workflows, security, and other features inside of a corporate IT environment. Good.
So, that was a teaser. But I just want to give you a little bit of a personal flavor as well. Because at the end, everybody, you as the end user, or maybe you're here as a consultant or a partner, we all have customers, we all have teams, and we are on a journey. For me and my family, it was a personal journey this year to go and climb some of the Swiss mountains, a 4,100-meter-high summit. And obviously, that gives us through some challenges. We had to master some challenges.
And in the same way as it was a personal challenge for us, and you'll see some pictures later, as teams who work on a day-to-day basis with endpoints, we are facing challenges. And the way how we are mastering that will determine the success of our projects, of our companies, of our teams. And this is what workforce experience is about. It focuses not just on a single little item, but we want to create a holistic experience to help people to be successful. And for that, we have gone a long way.
And HP, obviously, we are known for the PCs and printers, but we had several products scattered in different silos, different systems, not talking to each other. And by today, we are starting to organize and put things together. And some of you may have seen an MPS service, a managed printer service. Other have seen care packs. Other have seen maybe even a software solution. On the print side, all of these things today still exist in little boxes, little product numbers.
In future, what we will be introducing, especially in the Central European region throughout the next month, is the so-called Workforce Experience Platform. That platform helps us to bring together several aspects. Aspects on security, aspects on fleet management, digital workspaces, employee engagement, and support services. But now I need you to work with me, not just to listen, but just to connect for a moment. Take out your mobile phones, scan this QR code, and answer the question that you see on the screen.
I'd like to know from you, how do you manage your endpoints and digital experience, if at all? I think you should, if I'm not in the way, you should see the QR code. And keep this website open. There will be two more questions later. And if you start typing, we'll see the answers live on the screen.
So what, either you as a customer, or if you are a partner or a consultant, what are your customers using to manage endpoints? CrowdStrike, thank you very much. The first answer I see on the screen, obviously. And the question is not just, you know, how to manage security, we see Intune. We will see probably a mixture of various tools. That's an excellent answer. Thank you very much. Because this is the truth, right? We have various tools to manage endpoints. There are two more people typing. I'm waiting one more minute. Maybe we get some interesting aspects for me to talk about.
Because this is exactly the reality, right? We have different tools out there, different platforms, concepts that are being used. Okay.
So one, two, three. Okay. Maybe we continue typing. It helps me and the team. So please go on, even if you don't see it here right now. I'm moving towards the next slide. To explain a little bit more what we have in mind when we talk about workforce experience.
Obviously, we have talked to analysts, not just to Copingacol, but also other firms who are really placing us as a visionary provider. Visionary means we are on the way, and on the way means I think the concepts we are providing are really well recognized, especially amongst all other hardware, PC, OEM providers. The idea here is to come up with a modular concept to basically help IT efficiency. It's not just to mean we rip and replace other platforms, but at the end is we are aggregating data from very different sources and help you to be proactive than reactive.
The key idea is not just to see, look at the screen, and then wonder, okay, what am I going to do with this data? But the whole point is to resolve problems before they arrive. If there's one key takeaway for this session, and what we want you to be know, what we want you, that HP is basically getting known for is that they are providing a platform to resolve problems before they occur. In the area of fleet management, security, digital workspaces, employee engagement. So it's not just the employee, sorry, the endpoint security.
So my colleague, Oliver, talked to you in the forum about our isolation software, obviously great stuff, but it's also about managing the firmware updates that are needed to secure your endpoints. And this is the tool that we need, not just to analyze it, but also to implement. So there is a connection, a script library, and AI generated scripts that we can execute directly on the endpoint on the client. So today you need, we saw the name on the screen earlier, right? We need Intune's Workspace ONE, whatever, to be able to execute the updates.
Here with Workforce Experience, it's the one platform that is vendor agnostic. So another question that people always ask, is it only HP? The answer's no. It's also available for other PC vendors, for print providers, for collaboration studios. So not just poly rooms, but also rooms from other providers, Logitech, et cetera. Now I give you some screenshots, two screenshots. If you are interested to see more live stuff, come to our booth. We are happy to show you a bit more about the inventory.
And this is a screenshot of the current private beta version that's available, where we start to, that you get a glimpse, right? How are we starting to engage on PCs, conference devices, display stocks, virtual machines, and obviously across all PC manufacturers, all the other device manufacturers, and how we think about it. And the really, the most important thing, and some of you maybe have heard about a product that we have today called Proactive Insights, and I take a lot of criticism for this product because it stops at the analytics.
And people say, yeah, but we need to go beyond analytics. And this is what it's all about, to go into the doing, into the action, into resolving problems that are not even reported. 50% of your users will not even talk to you and your IT teams about OS crashes, blue screens. They won't even realize it. They are just frustrated. This is why I said at the beginning, it's about making people work easier and happier. And come with less frustration when you connect, for instance, to collaboration devices.
This is what this experience platform is about, to bring in AI components into this game, to help remediate problems, okay? Now, another poll. Your mobile phones, if you don't mind, just give me an idea. If you think about the endpoints, or if you think about the Workforce Experience Platform or the way how you would like to manage it, what are the most important components for you? Yeah? Endpoint security, then the PS, so personal systems fleet, printing fleet, collaboration fleet, virtual machines, phones, digital workspaces, employee engagement. What do you think?
Which elements are most thrilling for you? So where should we focus on? If you say, Lars, I don't need all of that, then zero, right? But if you think there are things that are more important than others, what would you say we should focus on? A few people looking at it.
Okay, if no one is interested, then we skip that. Ah, here. Thank you very much for helping me. I like the employee engagement. Perfect. So I think if this ranked that high here, this is new to this, I think, really depending on whom you talk. But if you would talk to traditional PC vendors, they would not rank that high. But here in this group, seeing it rank that high, this is cool. Because at the end, it's about how people perceive what we provide to them. So thank you very much for that statement here. Good. Next slide. Sorry. Here we go.
Now, we are on our way, right? We, our family, as we are on the way, we work upwards towards the 4,000 meter high peak. It seems like, wow, super easy, just snow. But you know, there were some spaces along the lines, right, where it goes really deep and very fast, where you really have to be careful. And I'm just putting this picture for another reason. It's not about the individual endpoints. It's not about just the four people or five people here of us being connected or working, living as individuals. But all of us are connected through a rope. Usually I should bring my rope here.
And this is what workforce experience is about. It connects the different endpoints. Because they can't live, they can't operate without being considered and being dependent on each other. Because if you would do that, you fall into a gap, and you're not secured. And in mountains, as in real life, it can be sometimes really dangerous if you're just looking isolated on the printer, on the PC, on the collaboration. And this is what's happening very often in our industries today, that we are looking isolated on things. And this is what workforce experience is going to change.
We look holistically on the devices and on the employee, how he perceives it, to make for him and us, obviously, the work more secure and, in the end, more happier. So it goes hand in hand. And for me, that's a great image, right? That we can't live alone, but we are dependent.
Now, let's look at another video who is explaining some AI insights. In the HP Workforce Experience platform, this platform helps me monitor and optimize all digital touch points for our employees, PCs, Macs, printers, collaboration tools, accessories, and all of our software. First thing I see when I log in is this workforce experience score that monitors the digital employee experience using feedback from employee surveys, data coming directly from devices, security readiness, and application performance.
And if you have a look at the score today, you see that there are two factors that are doing pretty well, devices and security. They're in the green. But there are three that need some attention. You have sentiment, applications, and collaboration. Those three have opportunity to improve. Additionally, I can see there's been a broader negative trend. It's helpful to see trends like this because I might not be hearing feedback directly. The negative trend here is worrisome, so I'm going to jump into the details. When I look into the details, I can see this card here. It's super useful.
I can easily see that the top issues impacting sentiment happen to be collaboration and software. When I view those details and I click in, I see we sent our folks two simple survey questions.
We said, how satisfied are you with the technology and digital tools that you use for your job? And what technology issues impact you the most? For the most part, people are happy, four to five stars, which explains how 56,000 people are having a great experience.
However, the number of one, two, and three star reviews are more than a little troublesome. Additionally, this survey included a free text field.
Normally, free text would be daunting, but with our advanced AI, we're able to process these 5,000 comments into an easy to digest summary. That helps me quickly identify that Microsoft Teams tends to be the number one issue that's causing problems for our employees. So what are we going to do about it?
Well, fortunately, this platform isn't just about sentiment and data monitoring. It's about taking action to improve the employee experience. So I'm going to take a look into the analytics section to pull up the application error dashboard. One of the applications that we're seeing the highest number of crashes on happens to be Microsoft Teams. When we click into Microsoft Teams, we can see that 26,000 devices are currently running the least stable version. This could be a problem. This could be why we're getting one, two, and three star reviews.
Additionally, we should have 45,000 devices updated to the most stable version, the recommended version of Teams that will run best in our environment and allow our employees to do their work. This last step really makes life easier. We can automate this policy deployment so we prevent this from happening to our employees in the future. That's a quick look at the HP Workforce Experience platform and how it keeps my IT team one step ahead and helps my employees be happier with their digital experience. Good.
So we are talking about AI a lot these days, obviously, and you saw some very nice applications, how we apply large language models in a different way or form in our application. In addition, we're using our own AI capabilities, our own algorithms to detect anomalies, to basically do simulations on personas in order to provide recommendations, assistance, and automation. If you want to know more about it, come to me, talk to me at our booth. The most important thing for you here to say is we are making it happen as we speak.
Right now, it's available in private beta, so we are testing it with selected customers. We are going to make it available in the U.S. in this fall, and it comes here to Central Europe in the next six months in H225, where we are basically deploying the concept that you just saw in the demo. Last but not least, I think you were probably asking yourself, but there are other competitors out there. I just want to make one point, right?
Especially those who know us from the past on Proactive Insights, we will go a long way to really bring in proactive capabilities, remediate your devices on the fly throughout the platform, which will significantly improve the effectiveness of your IT teams and to be competitive to other manufacturers and also competitive in price in order to achieve your personal summit as we did ours in order to help your customers to be more effective and your employees to work happier. Thank you very much for listening to me, and I wish you a great rest of the day.
Thank you, Lars. Unfortunately, we are again over the time, but you are just around the corner of the Kupfinger call booth, so if you just have questions, just step over there. They will be available tomorrow as well, and today there's room for questions, so just reach out to them. Thank you again, Lars.
