Jochen Werne - HUMAN. DIGITAL. CULTURE - Disruption or just Progress? Impacts of Artificial Intelligence on Business and Society

Director Bango, August lens. He will talk about human digital culture, disruption or trust S I'll leave you the rest of your title to talk about it yourself. Thank you very much. And looking forward to your presentation. Thank you much.

I think, yeah, we, I think now, now it's working. Yeah. Thank you very much for having me here immediately. There was a great speech and I think we make a little bit of heart landing now coming to a banker speaking at the identity and cloud conference, but maybe we start with something hard landing. What we bankers are doing our highest priority is satisfying our customers, except when it's hard unprofitable or we are busy. And as Martin Saturn is opening keynote, we have to earn money at a certain point.

And I'm also project leading our bank about PSD two, which is all about opening our data or our clients have to open the data to everyone if they like. So, but what is happening here at the moment, and I'm working in an environment where the other wireman banking report of 2030, which is a long way down the road is saying from these 1600 banks, which we have in Germany in the best case, which would be an evolutionary case, 300 are left over in a better worst case. 150 are left over. So we don't speak about a small disruption here or something which is happening.

There could be disrupted something. And Amelia's coming from Italy. As we've heard, where banking was invented 1472 with Monte PAs, where we have today, something which is unique. And the interesting thing is what happened in this times, what happened the last couple of years? And here it's important not only to put up slides, but to give a little bit of feeling what happened and the most beautiful example of that I've stolen from the Airbnb founder, which he did a tad talk. And I want to do it with you because it happened something we didn't get along with it.

I'm sure all of you, because a banker speaking here, you have your, I phones with you. And if I can ask you shortly to put out your phones out of the pockets, if you don't already have and put it in your hands and show you what happened the last 10 years, this phone here is 11 years old, invented in 2007. Now it's abuse piece of technology, not more, or is it more, he said the following, and I know we are here. You said some people are less or more happy with security. If you unlock your phone for a second, I dunno how you do it. I do.

If the fingerprint and now please look to your right hand side to the lady or this gentleman on your right hand, side and hand over your phone, All your WhatsApp, all your private photos in the hand of a stranger Or maybe of your wife or your husband. I don't know what's worse, but you know, better than me. This is what happened. And how could that happen at that short time?

I'm, I'm a fan of, to say of Neil Ferguson. He's a Howard professor for history. And he said the following in his book, the square in the tower. And I don't get credits for it. Unfortunately that what we see today with artificial intelligence has nothing to do what we think sometimes with the seventies or the thirties, maybe of the last century. It has maybe something to do with the 1450s. When the printing press has been invented in the 1450s, when the printing press has been invented, a lot of things happened there. For example, Protestantism gained greatly success on that. Why?

Because the first thing which was printed was the Bible and the Bible printed by a piece of technology and reprinted and brought to a lot of people was for 200 years, best seller. Number one on the book's best seller list. I wonder if you know, what was number two on the book's best seller list also for 200 years?

No, it's not the UK catalog. No, nearly it was something. And we see here something which brought probably a got of lot of good things to a lot of people to humanity. The second thing also for 200 years in 29, additions has been Mao's mal also called the ham of witches, which was a basis for the witch hunt. And also for a lot of bad things happened cost 1000 thousand lives.

Today, we would call this thing fake news because there's nothing scientifically or correct insight. And if you look at fake news, we see following things. This is mark Zuckerberg, as we all know. And mark Zuckerberg, the last time is speaking a lot about our fake news. And he's speaking about how he wants to get rid of fake news on social media, especially in his platform, the MIT technology revenue, and from October last year wrote technology is threatening our society. Not there's no question mark behind. There's a big question.

Things that happened, we haven't regulated that we are the identity conference where identity is something so important for ourselves because it's so unique, it's us. And we can make a lot of business out of it, but we can make a lot of bad things out of it. And technology is just a piece which we can use for doing good things or bad things looking at at Facebook and, and all these social media networks.

If you go on, this is another thing which he said in front of Congress today, as we sit here, 99% of the eases and AI Al-Qaeda content that we take down on Facebook, our AI systems reflect before any human sees it. He was asked by Congress, oh, but you have 30,000 people. Why don't you read everything? It's unbelievable. People ask question in these high positions without knowing the basis of a technology. And this is something which I also see in many banking, round tables, or at CEO boards, technology is moving so fast that the people do not see the big picture of it.

And if you look at a big picture and we look in banking, again, it's artificial intelligence, bringing back the good old times in banking. Maybe we can not do what we saw before. And the question is probably it's getting difficult at the moment we should speak. When we speak about artificial intelligence, everyone should know a little bit about the different types of artificial intelligence and where we are at the moment with the mature are less mature possibilities, which we have.

Yeah, we can work with chatbots. They work somehow voice assistance takes a little longer. And then we have here off education and biomes. This study is from last year and we so on monitoring goes better.

KYC, anti fraud is working perfect with AI, with artificial intelligence. We have data sets, which we can use to analyze, to get the things better done. And you see smart contract infrastructure where we speak about blockchain and so on, which is very important for our sector. There are more times to come down, but speaking again about the broader picture, there's always coming a sentiment with technology.

And if we speak about a sentiment we see here, 46% of consumers are willing to undergo an AI assistant surgery, something which was done on your body, very personal, but just 34% are willing, are comfortable banks using AI to provide financial guidance. So it seems money is very important to us on a certain point. And we don't trust all these things. And we speak about artificial intelligence and there we have two things we speak as weak and strong artificial intelligence.

And we, we speak about the most people have in mind, strong artificial intelligence. If they look at that and we see your future of healthcare, what is the first thing which comes in mind? Not to you, probably because you're experts, but to everyone outside, we're speaking, it's probably this here we say, yeah, it's coming and it's killing us all. Or something like that. This is something totally ridiculous. But Hollywood was very good in putting that up into your minds.

If we speak about something like that, like terminators or people implemented something in their bodies to be better, I gotta show you something which is a little bit like the Terminator, but less scary and reality today. This is this. These ladies are all have implemented something for hearing wish and heartbeat movement. And this is already not artificial intelligence, but this is the combination out of technology and human being to make our world a better place. And I don't think they are very dangerous to us. Not at the moment.

If you look forward and we look about what we go through, and this is a little bit, the bigger picture, we go through a transformation phase, which is ridiculous. The transformation phase is so that technology, the technology changes so fast that we speak sometimes about exponential growth. Everyone knows more slow, but social change is slower. Why we are individuals, but even though, as you saw with your smartphone, it didn't hurt the last 11 years and it's part of your life. And if you go forward, business change is slower.

I would laugh to have it in my company, much, much faster to change, but there are many people sitting together and to the fact on your vendors or so, and you speak with banks or our companies, you sometimes ask, yeah, why don't you buy my product? It's good and it's future, but they are processes. And you have to go, go for compromises, organizational change, even further and political change. If the politics understood what to do and you are not, then you're late. If you see the difference, what happened here?

If you see this exponential techno techno technological progresses, this is Apollo 11, went to the moon and back. And this rocket here and all the operation had 11,000, 12,300 trans sisters. In this thing, you had your iPhones with you, iPhone seven. What do you think? How many trans and it cannot fly. Maybe it can fly, but this is one time a million. This is the figure. 1.6 billion. This is how technology progressed. And this is the basis for that. What we can do today with artificial intelligence, artificial intelligence is nothing new.

We spoke about that in the sixties that we had an AI winter where technology progress was not fast enough to produce results. Today, we have the opportunity to do so. And if you speak about artificial intelligence and I have in front of me, or you have in front of you, this beautiful cooking or coal Block, if it would be an a four, I could do it better. But think about you have an, a four paper on your, do you think you can, you can think you can calculate exponentially with your minds.

You have, I'm a banker. I cannot, as, as we saw in 2008, we are not able to do so.

And, but someone showed me this paper and said, okay, how often can you fold it in the right direction? It's 1, 2, 3, 4, 5, and now have a bottle with an a four paper. You make it six times, six times. How much thicker is this paper now are not bankers in the room. Okay? This is good. We make it easy.

2, 4, 8, 16, 30, 2 64 times 64 times thickness. This is called exponential. This is called exponential. Good. Let's do an hour thing. How far is it from a, from here Onam to the moon.

It's 384,000 kilometers. How often would I need to fold this thing if possible to, or I cannot, but if it would be possible to have the thickness that I come from to the moon, 1 million times, 1 billion times, It's exactly 42 times. I just would need, maybe someone knew the answer here, but I cannot still cannot believe it. I've made this so often, just 42 times folding. And I'm at the moon. This is exponential. This is what happened with technologies over the last years. If it's going on like that, we don't know. We cannot look in the future, but this is where it brought us.

If you want to make business. And we say, okay, technology is everything. I just wrote it out for the whole world. You fail culture, eats strategy for breakfast. You cannot do it in the whole world. The same thing, not with everything. And there's another book I can really increment from psychologist PEL. And he made a following example about giving the feeling again. What is different in different countries? Do we have someone from, from France here? Fantastic. If you look about French cheese having this evening, I don't know. You don't get a Bavarian evening. I'm very sorry about that.

A wonderful evening with a very good French cheese Kabe and so on. Good glass of wine. You have everyone this in mind, how that looks. It might look like that agree might look like that. Perfect. So Have anyone of you been in the last time in the United States? Yeah. Fantastic. You get that there? Yeah. Maybe some, some people say yes, many people say no, but if no, then we could open a farmer in the us. Would that be good? Would we make BA business there? Many people say no, because the question was already done like that. I would say no. Okay. But why not?

First of all, I, if I open a form like that in the us, I get in prison immediately because there's a law that you cannot do it with cheese like that in the us, but also the consumer. Yes. If I say the word cheese to our French friend over there, or to our American friends, it creates something completely different in her, in their mindsets. And this here are the first four pictures I got when I put in French cheese in Google. And so I thought, oh, why thinking myself with all my biases I have. So I just changed French through us. And this is what comes out. And it's, it's not culture.

It's not right or wrong. It's culture very important. And if you look at these things called hair, health says alive death. So this is this. So please don't, don't tweet this because I've always craft made problem. So what is the management should do in these situations where we are management? Problem is transformation and the first move of disadvantage, I would jump immediately in all these probably great things you have here. But I was in antic expedition last year, leading a ship from south America to the antic and back in 10 days.

And there's a fantastic story about 1913, about two and tic explorers am Monson and Scott, two, two totally different people. And both of them said, okay, we do it the way to the south pole. One said with modern equipment like this, as you see it here, the motor and it killed this thing was killed in two days because it was too new. And the other one did it very traditional. So if you are ask yourself, where am I? What shall I decide? And if you bring it maybe also to management, when you want to sell products or Analyst, you have to see there's a hype cycle.

I like this from Gartner because it gives me a little bit the feeling where we are with technology at the moment and not every new technology is perfect for everything. So this gives me a, a, a good security to see where we are. Are we in ament or are we just in the hype cycle? AI strategies are done throughout the world. It will change the world tremendously also in Germany, where we have the platform or the national strategy. But I think to the fact that you are all the, or should I say you are the innovators here in the room. You are not the normal persons out on the street.

You will be the people who change companies who change the world. And always when you're an innovator, I go back maybe a short history thing again from wood Wilson. And I wish you good luck because he said, if you want to make enemies, try to change something. Thank you very much.