1 Introduction
In the Digital Age, digital identities shift to the center of attention. Every interaction, be it of citizens with governmental agencies, of suppliers with their B2B customers, of consumers with businesses or whatever else starts with the onboarding of digital identities. While this is established for low complexity use cases such as customer onboarding to retailers, there are many use cases that require advanced solutions. This includes high risk use cases such as luxury retail or banking, highly regulated industries such as telecommunications or finance, but also the entire supply chain onboarding, where regulations, supply chain risk management, and the complexity of integrated onboarding schemes for organizations and their employees mandate the use of advanced solutions.
Today, many of these use cases are covered by either custom-built solutions that are difficult and costly to adapt, or served by processes involving manual steps, causing process inefficiency and high process cost. The lack of flexibility of such approaches stands in stark contrast to the need for agility in the Digital Age.
Custom-built solutions and manual processes don’t deliver to the agility needs in the Digital Age. Identity orchestration provides the flexibility organizations need for handling digital identity flows.
Identity orchestration that supports a wide range of capabilities such as authentication flows, consumption of fraud risk signals, document uploads, identity verification, and digital signing enable organizations to quickly adapt their user journeys to changing requirements. New and changing organizational and business requirements, new regulatory requirements, but especially also the feedback from users and from the analysis of user journeys and the user experience mandate the ability to quickly adapt user journeys. Adaptive identity orchestration allows for rapid changes that align with the agility of today’s digital business and eGovernment interactions.
We strongly recommend organizations to review their current state and capabilities in this area and evaluate solutions for modern identity orchestration. The Xayone platform is one of the solutions in the market, specifically targeting the highly regulated, complex use cases that are underserved today.
