Holcim is the Global leader in innovation and sustainable building solutions and we have been running our IGA program for years, once we passed through the initial phases such as application onboarding, provisioning, certifications, SoD Management... We embarked ourself in the journey to extend our IGA platform with the clear intention to allow the users being able to manage their day to day operations such as track requests, request access ... on guided manner and through natural language, then we will explain on this session how we achieved this ambitious target with no cash out investment