Our experience with conversational IAM, and large language models in our global multilanguage user community.
Quad Inc. is a U.S.-based company offering integrated services from creative production to data-driven media management. Serving over 2,700 clients, Quad has more than 13,000 people working in 14 countries around the world.
With such a diversified population and hundreds of applications within our IGA perimeter, our Identity Governance processes significantly impact our user community; hence, drastically improving our IGA-related user experience process has been defined as a must-have.
This case study will detail our practical experience using Conversational IAM tools, moving to a natural language chatbot interface where users express their needs in their mother tongue rather than being lost in navigation/lost in translation.
And prove that sometimes, all you need is a little help from "mAI friends."
