Landing in a new organisation with a declared objective to transform the way customer identity was done but no mandate was daunting. Being able to look back three years later and tick of an infrastructure consolidation, the deployment of a central authorisation solution, being on the precipice of participating in a Digital ID scheme, and having the Chief Digital Officer shouting from the rooftops about a universal login is priceless. Come along to hear me talk about some critical success factors, calculated risks, fortunate circumstances, and the incredible support of some incredible people helped make this happen. I’ll also touch on my personal journey from an engineering role to a product person to illustrate the increasing maturity levels we went through.
