Ask vendors the questions that matter.

Before starting to evaluate passwordless vendors, your organization must have a clear vision on what deployment method would be more appropriate to the business needs and operations.

Understanding the key differentiators between the different vendors is essential. Determine how important or relevant these differentiators are to your passwordless vision. This information can help to shortlist vendors.

For SaaS solutions, many vendors practice DevOps and releases happen frequently and are usually transparent to the tenant/customer and consumer. For on-premises products, timely updates get new functionality into the market quickly. If your enterprise requires lots of innovative features to be added to satisfy consumer demand, be mindful about the effect of release timing may have on your consumer satisfaction.

The focus should be given to modern software architecture solutions, such as using microservices, container-based deployments, and APIs that provide a more modular, flexible deployment, orchestration, and customization.

Organizations must confront password-based threats and find alternatives without disrupting their users or business practices. If implemented successfully, a Passwordless Authentication solution will not only increase the security posture of the organization but also deliver a convenient and frictionless user experience.

Large vendors will have customers across most industries. Some smaller vendors may focus on specific industries, such as publishing, ecommerce, media, etc. In some circumstances, vendors with industry-specific experience and focus may provide more value.

Finally, it is usually enlightening to speak to one or more reference customers. It is most helpful when the reference customer is in a similar industry and region.